Your Questions About Our Fees & Contracts

You can also download a pdf version by clicking here.

Am I locked into a contract for a fixed period, say a school term?

No! With Lifetime Learners, you only pay for the tutoring that you use. You are free to cease tutoring, without penalty, at any time.

Clients should read our terms & conditions before deciding if tutoring with Lifetime Learners is right for them.

If you have any questions about our terms & conditions, service delivery or payments, please do no hesitate to contact us. Our team is there to assist you.

Is there a minimum number of hours or amount of tutoring that I must take?

No! You are free to take as much or as little tutoring as you require to meet your needs. However, for progress to be observed and monitored, it is likely that most students will require at least 1 term (approximately 10 consecutive tutoring sessions).

We reserve the right not to accept a client for tutoring if we believe that the period of tutoring requested is likely to be insufficient to allow us to adequately address the student's needs.

What is your policy if I wish to cancel or change tutors? Are there any fees involved?

You may cancel your tutoring at any time without penalty of fees, subject to our terms and conditions.

Out of consideration for our tutors and for administrative purposes, we request that you provide us with at least 2weeks notice of your intention to cease tutoring.

Do you have a refunds policy?

Yes! Click here to view/download a copy of our refunds policy.

How much can I expect to pay in total for tutoring?

Prices for tutoring at our Tuition Centres are on a per 80 minute class basis and are published on our web site.

Prices for Home Tutors vary depending on the qualifications and experience of the tutor. We will provide you with a firm quote once we have sourced a tutor for you.

All Home tutor services are quoted at a flat hourly rate and billed in arears.

Whichever of Lifetime Learners' Tutoring services you choose, there are no booking fees, no cancellation fees, no agency fees or other hidden costs.

Do you offer any discounts?

Lifetime Learners is a supplier to The Union Shopper. If you are a member of a Trade Union that is affiliated with The Union Shopper, present your card for special member pricing.

If you or a member of your family is a member of Rotary International, or an affiliate organisation, for example Rotoract or Probus, let us know your Club Name and District Number for special pricing.

Special rates are available for families, where two or more siblings are enrolled concurrently at one of our Tuition Centres or, for home tutoring, where they are tutored together at the same time.

Special rates apply to home tutor services where the tutor takes a group of two or more students together at the same time.

Please contact us for further details.

What will happen if I or my child is unhappy and I want to cancel? Are there any cancellation charges?

Talk to your tutor or contact us and we will try to resolve the problem. If the problem cannot be resolved, it will be handled in accordance with our Terms & Conditions, Disputes Resolution policy and /or our Refunds policy. We do not charge cancellation fees. You are free to cease or cancel tutoring at any time without charge.