Your Questions About Our Tutors & Our Staff
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Are all your tutors & staff screened for child protection?
Yes! It both a statutory requirement in most States and Territories and an employment condition of Lifetime Learners that all our staff carry and maintain positive Working With Children Checks or Police checks in their State or Territory.
In States and Territories that issue a Working With Children Check card, you can ask our tutor to produce the card.
In some States, eg Queensland, Registered Teachers are exempt from the WWC Card system, but should still be able to produce their current Teacher Registration Certificate and Exemption notice.
If you are in any doubt about a tutor's status, call us on 1300 373 314.
Before you employ tutors, do you interview them face to face?
Yes! Our tutors must all undergo rigorous pre-employment screening, including at least one face to face interview and referee checks prior to appointment. Our interviews are carried out against established company criteria and examine applicant background, experience, qualifications, curriculum knowledge, interpersonal skills and presentation. Our management team conducts interviews for new tutor applicants throughout the year in all the centres in which we operate.
What reference checks do you undertake on new staff?
We request all applicants to provide us with at least two (2) referees, which we check post interview for short listed applicants. We only accept references from current or immediate past employers, University lecturers or others who have an employment/professional relationship with the applicant. If the applicant has had previous tutoring experience, we ask them to provide us with the contact details of current or past clients.
What are the qualifications & experience of your tutors?
Our tutors come from a range of professional backgrounds and academic disciplines. While we have a clear preference for applicants with a teaching background - Practising teachers, retired teachers or trainee teachers - we also accept applications from skilled professionals in a wide variety of fields and from University students with excellent results where these people have skills in particular subject areas.
Are your tutors specifically trained in the area that they are tutoring?
Our tutors are expected to hold academic qualifications of at least Bachelors level with excellent academic records in the field in which they are tutoring. As a matter of policy, in fairness to our clients and our tutors, we do not place tutors outside their field of expertise.
